Call recording doesn’t work or it’s impossible to listen to the recording

All calls are not recorded or the quality of the recording is very poor or nonexistent, why?

There are 6 possible reasons:

  1. There is another recorder working in your phone that blocks Mobile Tracker Free. Android allows only one recorder working, so you MUST remove ALL other recorders at first, otherwise Mobile Tracker Free will surely fail to record calls.
  2. You are using a "voice assistant" app, the app is occupying the microphone, it's continuously picking up sound from the microphone to recognize your "voice command", and this blocks Mobile Tracker Free working. Please disable the voice assistant app.
    • The "OK Google" app is the most popular voice assistant in Android phones, please disable the following option in your phone:
      • In some phones, disable the "Settings > Google > Search > Voice > OK Google detection > From any screen" option.
      • In some phones, disable the "Settings > Google > Search > Voice > OK Google detection > Say Ok Google any time" option.
      • In some phones, disable the "Settings > Google > Search > Voice > Voice Match > Say Ok Google any time" option.
      • In some phones, disable the "Settings > Google > Search > Voice > Voice Match > Unlock with Voice Match" option.
    • If you are using a Samsung phone please check the "Bixby" app also, it's Samsung's own voice assistant, you should disable it.
    • If you are using a Moto phone please check the "Moto Voice" app also, it's Motorola's own voice assistant, you should disable it.
    • If you are using a Huawei phone please check the "HiVoice" app also, it's Huawei's own voice assistant, you should disable it.
      • In some Huawei phones, disable the "HiVoice" app this way:
        • Open the "Settings > Apps > HiVoice" screen, confirm the package name is "com.huawei.vassistant".
        • Click "Force Stop".
      • In some Huawei phones, disable the "Dialler > Settings > Quick Calling" option.
      • In some Huawei phones, disable the "Contacts > Settings > Fast Calling" option.
      • In some Huawei phones, disable the "Settings > Smart Assistance > Voice Control" option.
      • In some Huawei phones, disable the "Settings > Apps > System Apps > Voice Dialer" option.
      • In some Huawei phones, maybe it's in a different location, read your user manual if needed.
    • For other phones it's possible the manufacturer has it's own voice assistant in the phone, please check it.
  3. In rare cases, the program may not record voice calls on some phone models. This is due to their hardware and software features that deviate from Android specifications (Non-exhaustive list: Google Pixel, Nexus 6P, Nexus 6, Nexus 5X, Nexus 5, Nexus 4, Moto G4, HTC M7).
  4. Only normal calls can be recorded, wifi calls can't be recorded no matter, so if your phone supports the wifi call feature please disable it.
  5. If your phone has Android version 9, the quality of recording will be very low or nonexistent, you can try to activate the speaker.
  6. If your phone has Android version 10, the recording is not possible.

Solution for some cases:

You should try changing the configuration type of call and types of audio files from the 'Features Selection'.

Was this article helpful?
196 out of 344 found this helpful
Have more questions? Submit a request

Comments

  • Call record

    -2
    Comment actions Permalink
  • Hello
    I have a problem so I can not call you

    0
    Comment actions Permalink
  • SIR I HAVE NOT receved call recording

    2
    Comment actions Permalink
  • هناك مكالمه مفقوده ولم اجدها في سجل المكالمات لماذا؟

    -2
    Comment actions Permalink
  • i received whatsapp and fb incoming message not out going
    second can't get call recording

    0
    Comment actions Permalink
  • have same problem can't see whatapp messages

    0
    Comment actions Permalink
  • Sir, call recording may not record voice calls how download and listening voice pls pls tell it's very important the call recording file

    -15
    Comment actions Permalink
  • Hes very important call recording voice solve this problm

    -4
    Comment actions Permalink
  • Hi, Rana usman, this is Suresh, how to slove call recording problem how to slove it can u please explain himmmmm..

    3
    Comment actions Permalink
  • Just one side call list plz this problm only slve me

    0
    Comment actions Permalink
  • One side call recording voice volume

    7
    Comment actions Permalink
  • How to work

    0
    Comment actions Permalink
  • Hello sir I HAVE NOT receved call recording incoming whats problm

    -1
    Comment actions Permalink
  • Pplz plz solve this problm recording very importent sir

    -3
    Comment actions Permalink
  • Hello.. Calls are recorded but I can't hear or download them ..my phone is...Lenovo TAB 2 A7-30HC

    -4
    Comment actions Permalink
  • Call history not add last 12 day only seen sms & last sync
    Plzz sold this problem & version 108 in target phone how to updated

    -1
    Comment actions Permalink
  • Only WhatsApp working rest all features are stop working why this is Hapning?

    1
    Comment actions Permalink
  • Mobile tracker free does not work

    0
    Comment actions Permalink
  • Mobile call recording doesn't work as it always ask to change the configuration.
    I do the same but problems never been solve.

    Edited by Akhileshkr1234321
    0
    Comment actions Permalink
  • hi

    0
    Comment actions Permalink
  • I have listen only my side or mic recording ... I used redmi 4A and sme problm in lava t70tablet

    2
    Comment actions Permalink
  • Im Also listen only my side or mic recording
    my phone Samsung galaxy note 3

    thanks

    1
    Comment actions Permalink
  • During call I have listen only my side or mic recording ... I used redmi 4A
    Speaker voice can't listen .

    0
    Comment actions Permalink
  • sometimes incoming calls are not recording and audio recording doesn't work properly. I am using huwei y7 mobile.

    -2
    Comment actions Permalink
  • Sir Mai recording nahi sun pa Rahi Hubert important h baat Hui h but sun nahi pa Rahi h please help

    0
    Comment actions Permalink
  • Sir Mai recording nahi sun pa Rahi Hubert important h baat Hui h but sun nahi pa Rahi h please help

    -1
    Comment actions Permalink
  • تسجيلات الواتس اب الصوتية كيف استمع اليها

    -3
    Comment actions Permalink
  • INSTANT MESSAGING not.   Show and all contact not Recoding.  Mobile oppoF5

    Edited by Shakeel Khan
    1
    Comment actions Permalink
  • Voice recording is not working on the remote control app its also not letting see the recovered sim data text data or call data did work before amd nothing has been changed and for call recoring i could only hear one side of the conversation

    2
    Comment actions Permalink
  • Скриншот, фото открываются на треть всего. Спустя 4-8 дней, whatsapp, viber и прочие менеджеры перестают работать

    0
    Comment actions Permalink

Please sign in to leave a comment.