Call recording doesn’t work or it’s impossible to listen to the recording

All calls are not recorded or the quality of the recording is very poor or nonexistent, why?

There are 5 possible reasons:

  1. There is another recorder working in your phone that blocks Mobile Tracker Free. Android allows only one recorder working, so you MUST remove ALL other recorders at first, otherwise Mobile Tracker Free will surely fail to record calls.
  2. You are using a "voice assistant" app, the app is occupying the microphone, it's continuously picking up sound from the microphone to recognize your "voice command", and this blocks Mobile Tracker Free working. Please disable the voice assistant app.
    • The "OK Google" app is the most popular voice assistant in Android phones, please disable the following option in your phone:
      • In some phones, disable the "Settings > Google > Search > Voice > OK Google detection > From any screen" option.
      • In some phones, disable the "Settings > Google > Search > Voice > OK Google detection > Say Ok Google any time" option.
      • In some phones, disable the "Settings > Google > Search > Voice > Voice Match > Say Ok Google any time" option.
      • In some phones, disable the "Settings > Google > Search > Voice > Voice Match > Unlock with Voice Match" option.
    • If you are using a Samsung phone please check the "Bixby" app also, it's Samsung's own voice assistant, you should disable it.
    • If you are using a Moto phone please check the "Moto Voice" app also, it's Motorola's own voice assistant, you should disable it.
    • If you are using a Huawei phone please check the "HiVoice" app also, it's Huawei's own voice assistant, you should disable it.
      • In some Huawei phones, disable the "HiVoice" app this way:
        • Open the "Settings > Apps > HiVoice" screen, confirm the package name is "com.huawei.vassistant".
        • Click "Force Stop".
      • In some Huawei phones, disable the "Dialler > Settings > Quick Calling" option.
      • In some Huawei phones, disable the "Contacts > Settings > Fast Calling" option.
      • In some Huawei phones, disable the "Settings > Smart Assistance > Voice Control" option.
      • In some Huawei phones, disable the "Settings > Apps > System Apps > Voice Dialer" option.
      • In some Huawei phones, maybe it's in a different location, read your user manual if needed.
    • For other phones it's possible the manufacturer has it's own voice assistant in the phone, please check it.
  3. In rare cases, the program may not record voice calls on some phone models. This is due to their hardware and software features that deviate from Android specifications (Non-exhaustive list: Google Pixel, Nexus 6P, Nexus 6, Nexus 5X, Nexus 5, Nexus 4, Moto G4, HTC M7).
  4. Only normal calls can be recorded, wifi calls can't be recorded no matter, so if your phone supports the wifi call feature please disable it.
  5. If your phone has Android version 9 Pie, the quality of recording will be very low or nonexistent, the solution is to activate the speaker.

Solution:

If the problem persists, you should try changing the configuration type of call and types of audio files from the 'Features Selection'.

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Comments

  • Не могу установить приложение на андроид. Пишет: "sorry but a server error occurred, try again later", и так уже несколько дней

  • not call recording..i have vlc player..please help me

  • .I hear the call from one side only

  • I want a keyboard tracker feature

  • I hear the telephone call from one side

  • من از ایران چطور میتوانم این برنامه رابخرم کارت بانک ایرانی را قبول نمیکند

    من از ایران چطور میتوانم این برنامه رابخرم کارت بانک ایرانی را قبول نمیکند

  • I can not accept this program from Iran as a bank card from Iran

  • Why ia whatsapp only showing incoming messages and no outgoing messages. I thought after the recebt uodate the error would have been fixed but i thought wrong. There are too many lags with the program am skeptical of going premium. Whatsapp messages can only show 25 per page, thats not very good. Please fix the whatsapp issue cus one is only able to see incoming messages alone. Not cool at all

  • التسجيل لا يعمل

  • Sir
    Call recorder note working and
    What's app data note open
    Pls solve my problem

  • يتم تسجيل المكالمات لكن لا استطيع سماعها او تحميلها ، تضهر لافتة تقول انه ليس ليك استماع حاليا ، انا ستخدم الوضع المجاني ايقونة الفايس بوك ، هاتف سامسونج اس8 نسخة صينية ارجو منك الرد اخي الكريم

  • Help me please. .I didn't receive any calls since long time ago. .why? Please fix it as soon as possible. .thank you so much

  • The problem on account ahmedjacob424@gmail.com

  • SIR I HAVE NOT receved call recording on Mi 5a Mobile Phone

  • call recorder is not working fro some time now. it worked for about a week and even with that was not recording all calls but for now its not recording at all only whatsap messages

  • call recorder is not working fro some time now. it worked for about a week and even with that was not recording all calls but for now its not recording at all only whatsap messages

  • After the update the sound of the phone calls are really bad and to listen live the voices are horrible can you please fix it

  • After I updated this program I've been having a lot of problems with phone calls and live viewing please fix it

  • Some calls making but not being downlaod..even though I got subscribe..is it possible to recollect..or possible by you send the record by mail or else..coz the call are not being download but the call made for huge time too .plz help me download the call..if wish so I may send screen shots also .

  • Sir, call recording may not record voice calls how download and listening voice pls pls tell it's very important the call recording file

  • Just got acr unchained . Google play wont support call recorder any more
    If you have acr go to help and the link for acr unchained is there not to be downloaded from Google play store . Woohoo

  • sometimes incoming calls are not recording and audio recording doesn't work properly. I am using vivo7+ phone. And app download is vivo3 phone

  • I have not received proper cal list and also recordings..pls help me how can I get call history.. number of listenings remote controls everything was changed.. how can i recover???

  • Is Data Necessary For Recording Calls

  • Help me no show

  • This bettry and network now show

  • What about the IMO program? Can I listen to calls made on the program?

  • PHONE MODEL IS HTC DESIRE 5

    Call recording doesn't work

  • No

  • Voice recording is working properly in normal phone. Connected with handsfree other end voice is very much low. Can't hear it. Please  help me.

     

     

    Edited by WS 83

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