Call recording doesn’t work or it’s impossible to listen to the recording

All calls are not recorded or the quality of the recording is very poor or nonexistent, why?

There are 6 possible reasons:

  1. There is another recorder working in your phone that blocks Mobile Tracker Free. Android allows only one recorder working, so you MUST remove ALL other recorders at first, otherwise Mobile Tracker Free will surely fail to record calls.
  2. You are using a "voice assistant" app, the app is occupying the microphone, it's continuously picking up sound from the microphone to recognize your "voice command", and this blocks Mobile Tracker Free working. Please disable the voice assistant app.
    • The "OK Google" app is the most popular voice assistant in Android phones, please disable the following option in your phone:
      • In some phones, disable the "Settings > Google > Search > Voice > OK Google detection > From any screen" option.
      • In some phones, disable the "Settings > Google > Search > Voice > OK Google detection > Say Ok Google any time" option.
      • In some phones, disable the "Settings > Google > Search > Voice > Voice Match > Say Ok Google any time" option.
      • In some phones, disable the "Settings > Google > Search > Voice > Voice Match > Unlock with Voice Match" option.
    • If you are using a Samsung phone please check the "Bixby" app also, it's Samsung's own voice assistant, you should disable it.
    • If you are using a Moto phone please check the "Moto Voice" app also, it's Motorola's own voice assistant, you should disable it.
    • If you are using a Huawei phone please check the "HiVoice" app also, it's Huawei's own voice assistant, you should disable it.
      • In some Huawei phones, disable the "HiVoice" app this way:
        • Open the "Settings > Apps > HiVoice" screen, confirm the package name is "com.huawei.vassistant".
        • Click "Force Stop".
      • In some Huawei phones, disable the "Dialler > Settings > Quick Calling" option.
      • In some Huawei phones, disable the "Contacts > Settings > Fast Calling" option.
      • In some Huawei phones, disable the "Settings > Smart Assistance > Voice Control" option.
      • In some Huawei phones, disable the "Settings > Apps > System Apps > Voice Dialer" option.
      • In some Huawei phones, maybe it's in a different location, read your user manual if needed.
    • For other phones it's possible the manufacturer has it's own voice assistant in the phone, please check it.
  3. In rare cases, the program may not record voice calls on some phone models. This is due to their hardware and software features that deviate from Android specifications (Non-exhaustive list: Google Pixel, Nexus 6P, Nexus 6, Nexus 5X, Nexus 5, Nexus 4, Moto G4, HTC M7).
  4. Only normal calls can be recorded, wifi calls can't be recorded no matter, so if your phone supports the wifi call feature please disable it.
  5. If you use bluetooth headsets, the recording may not be available.
  6. If your phone has Android version >= 9, the quality of recording will be very low or nonexistent, you can try to activate the speaker.

Solution for some cases:

You should try changing the configuration type of call and types of audio files from the 'Features Selection'.

Was this article helpful?
606 out of 1147 found this helpful
Have more questions? Submit a request

Comments

  • Call record not work.and liave screen not record probleam .plz...all setting link to me arrgently

    0
    Comment actions Permalink
  • I can hear only one side of conversation on voice recorder.

    0
    Comment actions Permalink
  • I can hear only one side of conversation on voice recorder.

    0
    Comment actions Permalink
  • چرا برنامه رایگان بعد سه روز تماسها پاک می شود ایا دوباره میشه دریافت کنم

    -1
    Comment actions Permalink
  • چرا برنامه رایگان بعد سه روز تماسها پاک می شود ایا دوباره میشه دریافت کنم

    0
    Comment actions Permalink
  • Sir i have note received call recording .plz help me sir its very very important... Plz help me sir. Plz sir

    0
    Comment actions Permalink
  • I cannot listening to incoming or out going call when incoming call m don't listening to another body

    0
    Comment actions Permalink
  • I can hear one sided to listening incoming or out going calls and voice recording plz help me

    0
    Comment actions Permalink
  • Not geting outgoing watsapp / text messages?
    And, long time calls not recording...
    And, checking the call recordings, sometimes repeatedly heard another person's calls.. Not correct calls records with correct persons...
    Live viewing camera /voice not working?

    0
    Comment actions Permalink
  • Fix it

    0
    Comment actions Permalink
  • Fix it

    0
    Comment actions Permalink
  • Sir call recording Ni ho rhi h plz help me

    0
    Comment actions Permalink
  • TURN OFF WI-FI CALLING
    I had a problem recording, tried 6 different apps, looked for answer for weeks. Finally found solution. TURN OFF WI-FI CALLING!!!

    0
    Comment actions Permalink
  • Avatar
    Vgmoola

    itel A44 Pro - call, SMS and whatsaap not updated
    Plz updated

    0
    Comment actions Permalink
  • Avatar
    Vgmoola

    itel A44 Pro" phone not update, plz updated

    0
    Comment actions Permalink
  • Avatar
    Vgmoola

    Call are not updated, please update itel A44 Pro

    0
    Comment actions Permalink
  • Avatar
    Vgmoola

    itel A44 Pro - call, SMS and whatsaap not updated
    Plz updated

    0
    Comment actions Permalink
  • Avatar
    Vgmoola

    Call are not updated, please update itel A44 Pro

    0
    Comment actions Permalink
  • Avatar
    Vgmoola

    Call are not updated, please update itel A44 Pro

    0
    Comment actions Permalink
  • Avatar
    Vgmoola

    Call are not updated, please update itel A44 Pro

    0
    Comment actions Permalink
  • Avatar
    Vgmoola

    itel A44 Pro - call, SMS and whatsaap not updated
    Plz updated

    0
    Comment actions Permalink
  • Avatar
    Vgmoola

    itel A44 Pro - call and SMS not updated
    Plz updated

    1
    Comment actions Permalink
  • Avatar
    Moola Venu Gopal

    itel A44 Pro - call & SMS not updated
    Plz urgent updated

    0
    Comment actions Permalink
  • Avatar
    Moola Venu Gopal

    itel A44 Pro - call & SMS not updated
    Plz urgent updated

    0
    Comment actions Permalink
  • Avatar
    Moola Venu Gopal

    itel A44 Pro - call & SMS not updated till to 8 hours ( 8:30am to 3:30pm)
    Plz urgent updated

    0
    Comment actions Permalink
  • Avatar
    Moola Venu Gopal

    itel A44 Pro - call & SMS not updated till to 12 hours ( yesterday on 27.09.2019 at 8:30am to 9:00pm)
    Plz urgent updated

    0
    Comment actions Permalink
  • Sir some call are not record plz help me

    1
    Comment actions Permalink
  • Avatar
    Moola Venu Gopal

    Sir,
    itel A44 Pro - call & SMS not updated and some call are not record. Plz update

    0
    Comment actions Permalink
  • I don't want PayPal to be an Apple Amount pack

    0
    Comment actions Permalink
  • pls help me

    0
    Comment actions Permalink

Article is closed for comments.